City of Cumberland Launching Citizenserve Portal

The City of Cumberland’s Community Development department will soon be launching a new program, called Citizenserve, to better serve the residents of Cumberland. This online portal offers citizens a single
source for everything relating to permits, rental licensing and code enforcement.
Citizenserve’s self-service portal provides residents with easy access to take care of many matters that previously required a visit to City Hall. With the introduction of the portal, registered users can log in to initiate and track the status of these and many other activities:
 Apply for new commercial or residential permit applications
 License a rental property
 Submit an occupancy permit application
 Reserve a park pavilion at Constitution Park
 Initiate a Certificate of Appropriateness
 Submit a code complaint
 Pay any associated fees online
The City will be generating all Rental License renewals for FY21 using Citizenserve, so property owners currently in the Rental Program can expect to see a renewal notice in the mail in early June. General information about the City of Cumberland can be found on the website at Questions regarding Citizenserve may be directed to the Community Development Department at 301-722-2000, ext. 5600.